For many years, we, Netpoint GmbH, have been a guarantor for high-quality services around IT. We cover the entire life cycle of the different IT technologies and take over the planning and conception of new technologies for our customers.

Netpoint GmbH employs around 100 people at its main site in Mönchengladbach, Germany, as well as at its other sites in Mobile, Alabama and San Luis Potosi, Mexico.

Our Support, Consulting, Operations and Development departments master the daily challenges of the core business.

We attach great importance to friendly cooperation without hierarchical barriers: This already starts with the internal "you" across all levels.

Your tasks:

1st Line

• You are the first point of contact for a customer's employees regarding IT-related inquiries
•  Management of incidents via our central ticket system (ServiceNow)
•  Fault monitoring
•  System monitoring

2nd Line

• You are the contact person for our customers regarding IT-related inquiries
• Management & resolution of incidents via our central ticket system (ServiceNow)
• Independent solution search with the support of colleagues from the central service desk

Onsite Support

• You are the first point of contact on site for our customers regarding IT-related inquiries
• Management & resolution of incidents via our central ticket system (ServiceNow)
• Independent solution search with the support of colleagues from the central service desk

Your expertise:

• Completed training or studies in the IT field
• Experience in complex server and network systems
• Knowledge of Microsoft SCCM
• Independent and proactive way of working, pleasure in dealing with customers
• very good German and good English skills

Your Benefits:

With a large number of benefits, we want to support you as an employee in all situations and create an environment for you in which you feel comfortable and can concentrate on your work.

What is especially close to our hearts:

• Your further development: further training opportunities in the form of training courses for various IT areas, individual promotion
• Our togetherness: team events, family atmosphere with open door policy
• Our transparency: internal newsletter, regular feedback meetings
• Our responsibilities: 30 days annual leave, attractive compensation with benefits, fresh fruit and beverages daily.
• Our facilities: state-of-the-art office environment in the Nordpark MG, very good transport connections, modern working materials, company car possible

Your working hours:

Optional:

• in shift work (early/late/night)
• Regular working hours (Monday-Friday)