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IT Support Specialist (m/f/d) – 1st Level & Onsite

  • Work location: Mönchengladbach
  • Type: Full-time
  • Department: Support
Apply now
Netpoint staircase

The most important benefits at a glance:

Hybrid working

We offer flexible working models that adapt perfectly to your life situation. Working from home is possible depending on your area of responsibility.

Mobility

Company car, company bike or public transport - with us you can organize your commute individually.

Team events

We promote team spirit through regular coffee talks, barbecues and events such as our Rhine boat trip.

Modern equipment

With the latest technology, such as high-end notebooks and video conferencing systems, you are efficient everywhere.

Personal onboarding

Get to know your team in a relaxed atmosphere. Your start will be celebrated with a pizza together.

Further training

Whether training courses or internal workshops - we support your professional growth.

Feedback culture

Regular feedback meetings promote your development. Our HR team is always there for you.

Company pension scheme

Secure a carefree future today with our attractive company pension scheme.

Corporate Benefits

Benefit from exclusive discounts from over 800 online providers and save on your purchases.

The most important benefits at a glance:

Hybrid working

We offer flexible working models that adapt perfectly to your life situation. Working from home is possible depending on your area of responsibility.

Company car, company bike or public transport - with us you can organize your commute individually.

We promote team spirit through regular coffee talks, barbecues and events such as our Rhine boat trip.

With the latest technology, such as high-end notebooks and video conferencing systems, you are efficient everywhere.

Get to know your team in a relaxed atmosphere. Your start will be celebrated with a pizza together.

Whether training courses or internal workshops - we support your professional growth.

Regular feedback meetings promote your development. Our HR team is always there for you.

Secure a carefree future today with our attractive company pension scheme.

Benefit from exclusive discounts from over 800 online providers and save on your purchases.

We are Netpoint, a leading IT service provider based in Mönchengladbach!

As an IT Support Specialist (m/f/d) – 1st Level & Onsite, you’ll be our IT hero in our day-to-day B2B operations.

As the first point of contact for IT inquiries from our business customers, you ensure that everything runs smoothly, whether at the first level or on-site.

You will handle tickets, monitor systems, and quickly resolve issues when they arise. 

If you work in an organized manner, enjoy communicating, and see IT as more than just technology, you’re a great fit for us!

Your Responsibilities as an IT Support Specialist (m/f/d) – 1st Level & Onsite

1st Line Support

  • At the Service Desk at our Mönchengladbach location, you will be the first point of contact for IT support requests from our business customers.
  • You record incidents via the central ticket system (ServiceNow) and maintain an overview.
  • You will also handle more complex IT inquiries independently and with a focus on finding solutions.
  • You recognize faults at an early stage through active system monitoring and initiate appropriate measures.

Jumper

  • You are willing to step in as a substitute during shifts to support the team in the event of vacations, illness, or other absences, thereby ensuring that everything runs smoothly.

Onsite Support

  • On-site support for our customers.
  • Fault analysis and independent troubleshooting.
  • Collaboration with the Service Desk.

Here’s what you’ll bring to the role of IT Support Specialist (m/f/d) – 1st Level & Onsite

  • You have completed vocational training or a degree in IT and have some experience in first- or second-level support.
  • You have experience working with ticket systems (ideally ServiceNow).
  • You are familiar with server and network systems and have a good understanding of system monitoring and troubleshooting.
  • Knowledge of Microsoft SCCM and the common Microsoft 365 applications round off your technical know-how.
  • You enjoy customer contact - you communicate in a clear, friendly manner and can convey technical content in an understandable way.
  • You have a very good command of German and English.

What we also expect from you

  • Flexibility to step in as a substitute during early, late, or night shifts—for example, when a team member is on vacation or sick.
  • Willingness to provide on-site support to our customers.

Apply now and shape the IT world of tomorrow with us!

If you're interested in getting a head start at a forward-thinking tech company, then you've come to the right place.

Become part of the Netpoint team and contribute your strengths where they really make a difference!

Apply now

Your contact person 
at Netpoint:

Dennis Hase
HR Manager

Contact us

Our support is available 24 hours a day, 7 days a week, 365 days a year. Our support is available 24 hours a day, 7 days a week, 365 days a year. Our support is available 24 hours a day, 7 days a week, 365 days a year.