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Employee IT Support / Service Desk (m/f/d)

You are our IT hero in everyday B2B life: as the first point of contact for IT inquiries from our business customers' employees, you ensure that everything runs smoothly - whether on the 1st, 2nd line or, if necessary, directly on site. You look after tickets, monitor systems and quickly find solutions to faults. You will work closely with our central service desk. If you work in a structured manner, enjoy communicating and IT is more than just technology for you - then you'll fit in perfectly with us!
Apply now
Netpoint staircase

The most important benefits at a glance:

Hybrid working

We offer flexible working models that adapt perfectly to your life situation. Working from home is possible depending on your area of responsibility.

Mobility

Company car, company bike or public transport - with us you can organize your commute individually.

Team events

We promote team spirit through regular coffee talks, barbecues and events such as our Rhine boat trip.

Modern equipment

With the latest technology, such as high-end notebooks and video conferencing systems, you are efficient everywhere.

Personal onboarding

Get to know your team in a relaxed atmosphere. Your start will be celebrated with a pizza together.

Further training

Whether training courses or internal workshops - we support your professional growth.

Feedback culture

Regular feedback meetings promote your development. Our HR team is always there for you.

Company pension scheme

Secure a carefree future today with our attractive company pension scheme.

Corporate Benefits

Benefit from exclusive discounts from over 800 online providers and save on your purchases.

The most important benefits at a glance:

Hybrid working

We offer flexible working models that adapt perfectly to your life situation. Working from home is possible depending on your area of responsibility.

Company car, company bike or public transport - with us you can organize your commute individually.

We promote team spirit through regular coffee talks, barbecues and events such as our Rhine boat trip.

With the latest technology, such as high-end notebooks and video conferencing systems, you are efficient everywhere.

Get to know your team in a relaxed atmosphere. Your start will be celebrated with a pizza together.

Whether training courses or internal workshops - we support your professional growth.

Regular feedback meetings promote your development. Our HR team is always there for you.

Secure a carefree future today with our attractive company pension scheme.

Benefit from exclusive discounts from over 800 online providers and save on your purchases.

Your tasks

1st Line Support
  • You are the first point of contact for IT inquiries from our business customers' employees.
  • You record incidents via the central ticket system (ServiceNow) and maintain an overview.
  • You recognize faults at an early stage through active system monitoring and initiate appropriate measures.
2nd Line Support
  • You will handle more complex IT queries independently and in a solution-oriented manner.
  • You use ServiceNow for structured incident processing and documentation.
  • You will develop sustainable solutions in close cooperation with the central service desk.
Onsite Support
  • On site at the customer's premises, you will take responsibility for IT support and rapid assistance in the event of problems.
  • You analyze technical faults and rectify them independently or as part of a team with the Service Desk.

Your profile

  • You have completed training or a degree in IT and have some experience in 1st or 2nd level support and in working with ticket systems (ideally ServiceNow).
  • You are familiar with complex server and network systems.
  • You have a good understanding of system monitoring and the analysis of faults.
  • Knowledge of Microsoft SCCM and the common Microsoft 365 applications round off your technical know-how.
  • You enjoy customer contact - you communicate in a clear, friendly manner and can convey technical content in an understandable way.
  • You are characterized by independent work and a proactive approach.
  • You have a very good command of German and English.
What we also expect from you
  • Flexibility to fill in as a stand-in for early, late or night shifts - e.g. in the event of vacation or illness in the team.
  • Willingness to support our customers directly on site.

Apply now and shape the IT world of tomorrow with us!

If you want to get started in a future-oriented technology company - a partner that offers customized IT services for medium-sized companies through to global corporations - then you've come to the right place!

Become part of the Netpoint team and contribute your strengths where they really make a difference!

We look forward to receiving your application and CV!

Send us your application either directly via the application field below or by e-mail to: karriere@netpoint.de

Sounds interesting? Then send us your application!

Your contact at Netpoint:

Dennis Hase
HR Manager

You can find out how we handle your data in the data protection information.

Netpoint GmbH
Madrider Straße 18
41069 Mönchengladbach
Germany

+49 (0) 2161 49524 - 0
info@netpoint.de

Netpoint IT Services Inc.
111 Hilcrest Rd.
Mobile, AL 36695
USA

+1 (0) 251 4395077

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