Collaboration Management.
Implementation and management of tools and platforms that improve communication and collaboration within the company.
Our consultants are always informed about the latest developments in IT and are familiar with the latest technologies. In addition to technical aspects, we also take business factors into account in order to find the best IT solution for your budget.
We plan every integration down to the last detail in order to keep the change management effort in your departments to a minimum. We also offer comprehensive training and information material to make the changeover process as smooth as possible.
We also support your IT on site so that we can intervene quickly in the event of faults. We work closely with your internal IT department and strive for long-term cooperation in order to benefit from shared experience.
Our 24/7 service desk in Mönchengladbach offers fast processing of your tickets. If required, 2nd and 3rd level support is also available to you. With ServiceNow, we analyze in real time to continuously optimize your support.
By managed service, we mean the continuous operation of your IT requirements. We offer you various availability packages for this purpose.
Basic.
We assume basic responsibility for operation without a guaranteed response time. Support is provided as required.
Enhanced.
We carry out proactive performance improvements and system monitoring. We also guarantee 95% availability and ensure same day support response between 09-17.
Premium.
We guarantee maximum system availability of 99.5%, which is contractually stipulated in an SLA. We offer 24/7 support with a response time of 2 hours.
Netpoint GmbH
Madrider Straße 18
41069 Mönchengladbach
Germany
+49 (0) 2161 49524 - 0
info@netpoint.de
Netpoint IT Services Inc.
111 Hilcrest Rd.
Mobile, AL 36695
USA
+1 (0) 251 4395077